AI Support Assistant
Automating customer support with AI
Project Overview
An internal AI-powered assistant designed to automate customer support queries, reduce response times, and improve team efficiency.
Client
Confidential B2B SaaS Client
Industry
Software as a Service
Timeline
8 weeks
Services
AI Integration, Workflow Automation, Custom Development
The Challenge
The client was receiving over 200 support tickets daily, with many containing repetitive questions about account management, billing, and basic functionality. The support team was spending 60% of their time answering the same questions, leading to burnout and slow response times for more complex issues.
My Solution
I developed an AI-powered support assistant that integrates with their existing ticketing system:
- Natural language processing to understand customer intent
- Automatic categorization and routing of tickets
- Instant responses to frequently asked questions
- Intelligent escalation to human agents when needed
- Continuous learning from agent interactions
Results
70%
Reduction in support tickets requiring manual handling
< 1 min
Average response time for automated replies
85%
Customer satisfaction score
40%
Cost savings on support operations
Technologies Used
"The AI support assistant has transformed our team. We can now focus on complex problems while routine questions are handled instantly."
Head of Customer Success
Confidential client